Title: Open Questions of some famous campany [Print] Author: tuoshi2004 Time: 2010-1-18 17:33
1.A customer is complaining of the quality of products while manufacture department shows the check-reports proving qualified. One of the solving suggestions is: First, listen customer's complain,then, console the customers with some warm words; the next,clear the key pionts of product that cause customers complain; the third step, explain the reason targeted and make necessory promise within the scope of your responsibility; the final step, communicate with manufacture department to admit the improve advice. working hours come, I must go, the rest questions would be answered later.
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