高级听力分册

听力部分
 
考试总时间：40分钟（包括10分钟填写答题卡时间）

第一项：单词填空

实用技巧：
1． 力争在第一遍就完成80％以上的缺口，在第二遍时完成并校对所有缺口。
2． 缺口顺序完全按照行文顺序。
3． 在听力开始之前仔细阅读第一项文字部分，尤其是缺口部分前的字句，理解其意思，因为不要指望说话人会在提及缺口内容之前说出与缺口部分前的字句完全一致的字句。说话人往往说出与缺口部分前字句意思相同的其他表达，包括使用近义词，近义句等。
4． 缺口部分包括：单个名词或形容词（通常词形比较复杂）；两个名词构成的结构；一个形容词和一个名词构成的结构；动词加名词的结构；数词
5． 缺口是名词（或名词结构）的标志是：缺口前有介词的出现。
6． 缺口是形容词的标志是：缺口后有名词的出现。
7． 缺口是动词（或动词结构）的标志是：缺口后有介词的出现。
8． 缺口是数词（或数词结构）的标志是：缺口前后有number、percentage等提示词的出现。
9． 当缺口处单词（或结构）过长时，可以在第一遍时进行速记，第二遍时完成。
10． 当确实掌握了缺口处单词的中文意思但又想不出英文时可以用同义词代替。

第二项：多项匹配（令万千考生泪洒考场，痛不欲生！！）

实用技巧：
1． 掌握每一选项的中文意思，想象在每一选项表达或描述的情况下说话人可能使用的字句。
2． 若听到文中内容与某选项完全一致，一般大胆排除该选项。
3． 正确选项中的表述与文中某部分内容存在同义关系。（某部分内容或者只是一个单词或词组；或者是一个句子）
4． 注意说话人语气。（该方法尤其适用于判断说话人的态度）
5． 考生在平时要多了解各种商业场合的语言运用。

第三项：多项选择

实用技巧：
1．所有问题均按照行文的先后顺序进行提问。
2．对于每一个问题，说话人都有明确的提示性的阐述，所以解题的关键是发现和听懂这些提示。
3．提示性词语的使用。一般说话人所使用的提示词有：but；but I think；real…；fact is that…；…not the case；it is … which/that…；
4． 某些词语与答案中的词语为同义词。
5．通过举例，让读者推断出答案。
6．将答案放在所举的例子前面。
7．说话人对于听者的迷惑包括：
（1）开头提出一些所谓的原因，而将真正的原因放在最后。
（2）说话人会以较为快的速度，让听话人听到一些“提示”，通常是一些支言片语，用来迷惑听者。这些“提示”中的文字往往直接出现在选项中。
8． 结合以上几点，不难发现在本项的正确答案都是间接的给出，通常要经过说话人2到3步的阐述。

Exercise One

Part One
Questions 1-12

You will hear a speaker addressing a group of business people at the beginning of a training course. He is telling them about the timetable for the first day.
As you listen, for questions 1-12, complete the notes, using up to 3 words or a number.
You will hear the recording twice.
 
General:
The morning session begins at ________________1_____________________________.
The course is called ______________2________________.
The day’s work:
The main task for the day is to ______________3______________.
Two things to take into account are your product’s ____________4__________ and your _________5______.
Don’t spend time thinking about the __________________6____________________.
The most important thing today is to use your ________________7________________________.
Each group should produce a _______________8_______________.
Before meeting together again, each group should choose a ____________9_______________.
Evening options:
The subject of this evening’s talk is the _______________10_______________________.
An __________11___________ will take place in the Davidson Room.
If you want meet an advertising editor, go to _____________12___________________.

Part Two
Questions 13-22

You will hear extracts from five different people all work in the offices of a large company talking about letters they have just received.

For each extract there are tow tasks. For task one, choose what was in the letter received from list A-H. . For task two choose the response the speaker intends to make from the list I-P.

You will hear the recording twice.

Task One – What the Letter Contains

For questions 13-17, match the extracts with the descriptions of what was in the letter, listed A-H.
For each extract, choose what was in the letter received from list A-H.
Write one letter A-H next to the number of the extract.

13. ___    A an enquiry about future plans
14. ___    B a complaint about a product
15. ___    C agreement with a recent decision
16. ___    D a request for an appointment
17. ___    E an order for a new product
F thanks for assistance
G an invitation to attend a presentation
H an apology for delay

Task Two – Response

For question 18-22, match the extracts with the responses, listed I-P.
For each extract, choose the response the speaker intends to make.
Write one letter I-P next to the number of the extract.

18. ___    I waiting before taking any action
19. ___    I writing to apologize
20. ___    K passing it on to another department
21. ___    L arranging a meeting
22. ___    M asking for further details
N writing to express thanks
O writing to complain
P phoning to discuss a problem

Part Three

Questions 23 - 30

You will hear a radio interview with Martha Flowers, the Managing Director of the MAX  chain of sandwich bars.
Choose the correct phrase to complete each sentence or answer the question.

23    Martha started her business because
        A     someone asked her to.
        B     she saw a good opportunity.
        C     she had a lot of experience in fast food.
24    Martha says the first three years of the business were
        A     not very successful.
        B     surprisingly good.
        C     very interesting.
25    How does MAX try to follow the example of fast food chains
        A     by working faster
        B     by using cheap products
        C     by working efficiently
26    What does Martha say about office diaries?
        A     She thinks that, unfortunately, they are necessary.
        B     She never uses one at all.
        C     Her secretary keeps one for her.
27    What does Martha say about her employees?
        A     They must listen more carefully to what customers say.
        B     She finds what they can tell her very useful.
        C     It is difficult to recruit enough good quality staff.
28    According to Martha, what is the most important factor in MAX’s success?
         A     The same customers keep buying their products.
         B     They only sell the best quality products.
         C     They have high profit margin.
29    Martha's advice to anyone who is starting a new business is to
        A     look for an area with few competitors.
        B     keep yourself well informed about competitors.
        C     try to offer lower prices than your competitors.
30    What surprises Martha about other companies?
        A     They don’t monitor their competitors' activities.
        B     They are unaware of their own weaknesses.
        C     They don’t act on the information they have.

Exercise Two

Part One

Question 1-12

You will hear a successful executive addressing a group of trainees on a business course. She is describing her job to them.

As you listen, for questions 1-12, complete the notes using up to three words or a number.

You will hear the recording twice.

Her day:
1. The first problem is to find a ____________________________________________.
2. How many opportunities she has depends on how many _____________________ she is discussing.
3. Just before leaving the office she always ________________________________.

Meetings:
4. She meets dairy with her ____________________________________________.
5. The maximum length of these meeting is ____________________________.
6. Once a week she meets the ______________________________________.
7. They discuss _________________________________________________.
8. Once a month she gives a ____________ to her colleagues.
9. As preparation for this she has to ____________________ from various departments.

Background:
10. A qualification from the _____________________ is essential.
11. You also need a Maters in _____________________________________.
12. For this job, __________________________________ is the most important quality.

Part Two

Question 13-22

You will hear five different people talking about the meeting they’ve attended or are about to attend.

For each extract there are two tasks. For task one, choose the person who is speaking from the list A-H. for task two, choose the person the speaker is talking to from the list I-P.

Choose the person who is speaking from the list A-H.

Task One – Person Who Is Speaking

For questions 13-17, match the extracts with the people listed A-H.
For each extract, choose the person who is speaking.
Write one letter A-H next to the number of the extract.

13. ___     A the personnel manager
14. ___    B the training manager
15. ___    C the managing director
16. ___    D the manager of office supplies
17. ___    E the marketing manager
F a temporary clerk
G the junior finance manager
H the finance director

Task Two – Who the Speaker Is Talking To

For question 18-22, match the extract with the person the speaker is talking to, listed I-P.
For each extract, choose the person the speaker is talking to.
Write one letter I-P next to the number of the extract.

18. ___    I a manager in the same company
19. ___    J a fellow passenger on the train to work
20. ___    K a clerk in another department
21. ___    L the staff in his / her department
22. ___    M the participants at the meeting
N his wife / her husband
O a rather forgetful member of the department
P a representative from another company

Part Three

Questions 23 - 30

You will hear part of a conversation between two managers from different companies, a woman called Elizabeth and a man called Steven.

Choose the correct phrase to complete each sentence or answer the question.

23   Elizabeth says at the beginning that her company is
     A  planning to expand.
     B  small and not very rich.
     C  doing rather badly at the moment.
24   Steven thinks that his computer system
     A  is just as fast as the latest systems.
     B  is much faster than Elizabeth's present system.
     C  is completely different to the newest systems.
25   Steven believes that the real reason the computers in his company are being replaced is
     A  so that the business can move into the international market.
     B  because of a difference of opinion in his company.
     C  because their clients will like it.
26   Elizabeth thinks that the price Steven is asking
     A  includes the price of installation and servicing.
     B  is within the amount her company has budgeted for.
     C  is a perfectly reasonable price for the equipment.
27   Steven agrees that his company will
     A  install the system and pay part of the servicing costs.
     B  pay the costs of servicing for the first year.
     C  install and service the system.
28   Steven offers to train Elizabeth's staff to use the system, provided that
     A  the trainers go to Elizabeth's company.
     B  only a limited number of people receive training.
     C  Elizabeth's company doesn't try to compete with his.
29   How does Elizabeth's company differ from Steven's?
     A  It is likely to become larger than Steven's in the future.
     B  It is concerned only with a specialized area of the market.
     C  It has started to operate in more than one country.
30   What does Steven say about the chairs?
     A  He will have difficulty getting permission to include them.
     B  He will be able to give them to Elizabeth as part of the deal.
     C  It is unreasonable of Elizabeth to ask for them.

Exercise Three

Part One

Question 1-12
You will hear the manager of On Course Ltd, a business training company, giving his staff instructions about a business summer school they are organizing, which begins tomorrow.

As you listen, for questions 1-12, complete the notes using up to three words or a number.

You will hear the recording twice.

ON COURSE LIMITED – Briefing notes for staff on business summer school.

General preparation:
1. The number of participants has increased by _____________________.
2. Extra bedrooms are being provided in ____________________.
3. The place to take taxis is _____________________________.
4. Before the welcome function, the ___________________ will have to be ready.

Catering arrangements:
5. The latest time to begin breakfast is ___________________________.
6. Lunch on Thursday is at 12.30 because of the ______________ that day.
7. Participants must choose where to have any _________________.

Details of course sessions:
9. There’s been a cancellation of the video session about _________.
10. On Wednesday, John Hynes talks about Marketing and _____________.
11. Eva Rosa talks about _________________ on Friday.
12. The mobile phone number is on __________________.

Part Two

Question 13-22

You will hear five different people from a business school talking about the relocation of branches to one single center.
For each extract, there are two tasks. For task one, choose the person who is speaking from the list A-H. for task two, choose the opinion that person express from list I-P.
You will hear the recording twice.

Task One – PERSON

For questions 13-17, match the extracts with the people, listed A-H.
For each extract, choose the person who is speaking.
Write one letter A-H next to the number of the extract.

13. ___     A  a cleaner
14. ___     B  a head of department
15. ___    C  a student
16. ___     D  a lecturer
17. ___     E  a receptionist
F  the proprietor
G  an agent
H  the technician

Task Two – opinion

For question 18-22, match the extracts with what people say, listed I-P.
For each extract, choose the opinion expressed.
Write one letter I-P next to the number of the extract.

18. ___    I thinks that the cost of administration will be reduced
19. ___    J supposes that some jobs will be lost
20. ___    K hopes that number of students will increase
21. ___    L believe that punctuality and attendance will improve
22. ___    M is confident that most students will be pleased
N thinks that the school’s image will be damaged
O says that the information technology facilities will benefit
P feels that the re-organization will be very complicated

Part Three

Questions 18-22

You will hear a discussion between a man called Malcolm and a woman called Wendy, who have just been interviewing candidates for a job.

For each question 23-30 mark one letter, A, B or C, for the correct answer.

23   At the beginning of their conversation, Malcolm and Wendy agree trial
     A  the woman was the best choice.
     B  the interviews were hard work.
     C  all the candidates were good.
24  Ms Stephens
    A  has a lot of Public Relations experience.
    B  has studied Public Relations.
    C  has worked for a Public Relations company.
25  Mr. White is
    A  older than Ms Stephens.
    B  younger than Ms Stephens.
    C  the same age as Ms Stephens.
26   Why is Wendy concerned about Mr. White?
    A  because his approach may be out of date
    B  because he is too old for this position
    C  because he may not be flexible enough
27  What does Maicolm suggest about Mr. White?
    A  that he would be a disadvantage to the company
    B  that they speak to him again
    C  that he has doubts about him
28   Wendy tells Malcolm that next time they can only interview
     A  two people.
     B  three people.
     C  four people.
29   Who does Wendy say has a good CV?
     A  Mr. Smith
     B  Mr. Jones
     C  Ms Stephens
30   Who has worked in advertising?
     A  Mr. Smith
     B  Ms Stephens
     C  Mr. Jones

Exercise Four

Part One

Questions 1-12

You will hear a speaker addressing a group of investors attending a dinner to celebrate a confectionery company’s one hundredth birthday.

As you listen, for questions 1 – 12, complete the notes using up to three words or a number.

You will hear the recording twice.

Rewards for shareholders
1. They will be able to try the company’s new __________ product.
2. They will also receive a ___________________________ per share.

The present situation
3. Sales have decreased in the last ________________________.
4. Shares are expected to increase in value by ______________ in the near future.
5. The company’s main rivals are enormous ____________________ companies.

Company history
6. The company was originally a ____________________ business.
7. It recently became an ____________________________.

The future
8. The company has set a high _________________________ for the future.
9. It does not intend to offer _______________________________ on its products.
10. The company will spend more money on __________________________.
11. The company anticipates trade with countries in _________________.
12. The company expects bigger sales to _________________________.

Part Two

Questions 13-22

You will hear five different people talking about a meeting they have just attended.
For each extract there are two tasks. For task one, choose the reason for each meeting from the list A-H. for task two, choose the way that each person reacted to the meeting from list I-P.

Task One – reason
For questions 13-17, match the extracts with the reasons, listed A-H.
For each extract, choose the reason for the meeting.
Write one letter A-H next to the number of the extract.

13. ___     A    to discuss sales targets
14. ___     B    to present a new idea
15. ___     C    to demonstrate a new product
16. ___     D    to elect a new chairman
17. ___     E    to analyze a problem
F    to discuss expansion
G    to decide on redundancies
H    to vote to issue shares

Task Two – Reaction

For question 18-22, match the extracts with the reactions, listed I-P.
For each extract, choose the way the speaker reacted.
Write one letter I-P next to the number of the extract.

18. ___    I thought it was very interesting
19. ___    J felt nervous about speaking
20. ___    K was not happy with the decisions made
21. ___    L found it confusing
22. ___    M disagreed strongly with someone
N thought it was very boring
O lost his/her temper with someone
P agreed with the final decision

Part Three

Questions 23 - 30

You will hear a radio presenter interviewing a businesswoman called Linda Taylor.

For each question 23 - 30 mark one letter, A, B or C. for the correct answer.
23   What do we learn about Linda Taylor?
      A  She has set up an airline.
      B  She has recently bought out an airline.
      C  She is in charge of an airline.
24   What new development has taken place at BellAir?
      A  They have installed new machinery.
      B  They have opened a new workshop.
      C  They have bought modern planes.
25   What problems did they have to resolve?
      A  New engineers had to be employed.
      B  The legal process was difficult.
      C  Some staff had to be re-trained.
26   She has formed an alliance with Sunlines in order to increase BellAir’s
      A  involvement in tourism.
      B  profit margins..
      C  number of flights.
27   BellAir ticket prices have been reduced on
      A  domestic flights.
      B  all flights.
      C  international flights.
28   What change has been made in the marketing arrangements?
      A  A new consultancy has been contracted.
      B  A new director has been appointed.
      C  The present department has been expanded.
29   Linda went into aviation to
      A  fulfill a dream.
      B  earn a high salary.
      C  follow family tradition.
30   What does Linda think is the key to success?
      A  believing in oneself
      B  the right qualifications
      C  having good luck

Exercise Five

Part One

Questions 1-12

You will hear part of a radio program on business topics. The presenter is talking about a company called Fast-Save.

As you listen, for questions 1-12, complete the notes using up to three words or a number.
You will hear the recording twice.

Fast-Save Limited.

The company history:
1. fast-save’s original name was ___________________.
2. After 1970, it took over some ______________________.
3. In 1932 it introduced many __________________________ products.
4. fast-save’s advertising slogan was ____________________.

Present situation:
5. Problems have arisen because competitors have _____________ fast-save.
6. This has led to a considerable fall in its _____________________.
7. However, it still has substantial ______________________________.
8. It continues to be able to employ the _____________________.

The compnay’s future:
9. It is taking steps to develop a ________________________.
10. It has decided that customers are not mainly interested in buying.
11. fast-save will be altering the _________________________ it keeps in its shops.
12. A key advantage for fast-save is that it has reliable _________________.

Part Two

Question 13-22

You will hear five different talking about courses they are going to do.
For each extract there are two tasks. For task one, choose the speaker’s reason for doing a course from the list A-H. for task two, choose the opinion that each person expresses about doing a course, from list I-P

Task One – Reason
For question 13-17, match the extracts with the reasons, listed A-H.
For each extract choose the reason for doing the course.
Write one letter A-H next to the number of the extract.

13. ___     A   wants to change departments
14. ___     B   is being made to get a qualification
15. ___     C   wants to learn how to use new technology
16. ___     D   thinks it is necessary to be competitive
17. ___     E   hopes to work in a foreign country
F   is in competition with a colleague
G   hopes to avoid losing his-her job
H   is going to train others

Task Two – opinion
For question 18-22, match the extracts with the opinions people express, listed I-P.
For each extract, choose the opinion expressed.
Write one letter I-P next to the number of the extract.

18. ___    I is worried about forgetting new information
19. ___    J isn’t keen on the traveling involved
20. ___    K thinks more people should take similar courses
21. ___    L complains about a lack of information
22. ___    M finds it difficult to organize studies
N is looking forward to meeting new people
O thinks the cost will be worth it
P believes the effort will not be valued

Part Three

Questions 23-30
Questions 23 - 30

You will hear a radio interview between a journalist and the chairwoman of a shoe manufacturing company.

For each question 23 - 30 mark one letter A, B or C, for the correct answer.
 23   Jean Chapel looks at people's shoes because
       A  she needs ideas for new designs.
       B  she wants to know the market.
       C  the company asks her to.

 24   One of the founders of Chapel's was Jean's
       A  grandfather.
       B  cousin.
       C  father.

 25   Before a family member can work for Chapel's they must have
       A  bought shares in the company.
       B  gained a professional qualification.
       C  worked for another company.

26   Jean's son has succeeded in
      A  increasing factory output greatly.
      B  selling more of their products overseas.
      C  supplying 70% of shoes bought in France.

27   Every week the company
      A  exports 8000 pairs of shoes.
      B  sells 250 pairs of shoes.
      C  makes 8000 pairs of shoes.

28   What has happened to the country's shoe industry in recent years?
      A  It has lost 80% of its export market
      B  It has been damaged very badly.
      C  It has increased its profits by 23%.

29   Chapel's deals with foreign competition by
      A  maintaining quality.
      B  making shoes more cheaply.
      C  making more shoes.

30   What is Jean worried about?
      A  She will have to pay 8% dub' in the future.
      B  Other countries have unfair advantages.
      C  Her business share has fallen by 5%.

Exercise Six

Part One

Questions 1-12

You will hear the General Manager of Artis Ltd giving her staff instructions about the arrangements for a visit to the company by a group of international agents.
As you listen, for questions 1-12, complete the notes using up to three words or a number.
You will hear the recording twice.

ARTIS LIMITED

Arrival
Briefing notes for visit of foreign agents.
1. The agents will be brought to Artis ________________________ at 9 a.m.
2. The agents will need to be taken to the ____________________ by 9.30 a.m.

Rest of day
3. The first place for the agents to see is the ______________________.
4. The second place is the _________________________ departemtn.
5. In the cafeteria, a video of the new __________________ will be shown.
6. The last place they will visit will be the ________________________.

Must remember
7. All staff must ________________________________.
8. it’s necessary to have two ______________ available at all times.
9. Each agent must be given an ______________________ before the presentation.
10. The agent from Bolivia needs an ___________________.

Evening entertainment
11. The latest time to arrive at the restaurant is _________________.
12. The _________ will be at 9 p.m.

Part Two

Questions 13-22

You will hear five different people talking about a special training program for their company.
For each extract, there are two tasks. For task one, choose the person who is speaking from the list A-H. for task two, choose the opinion that each person expresses from the list I-P.
You will hear the recording twice.

Task One – PERSON
For questions 13-17, match the extracts with the people, listed A-H.
For each extract, choose the person who is speaking.
Write one letter A-H next to the number of the extract.

13. ___     A    the sales director
14. ___     B    the managing director
15. ___     C    a secretary
16. ___     D    a new junior manager
17. ___     E    the advertising manager
F    the finance director
G    the catering manager
H    the information technology manager

Task Two – opinion
For questions 18-22, match the extracts with what the people say, listed A-H.
For each extract, choose the opinion expressed.
 Write one letter I-P next to the number of the extract.

18. ___    I there are good ideas, but little of practical value.
19. ___    J the sessions go on too long.
20. ___    K it may be difficult to remember everything.
21. ___    L there are too many specialized sessions.
22. ___    M the eating arrangements should be improved.
N technology isn’t being given enough importance
O the training methods are old-fashioned.
P people expect too much from the program.

Part Three

Questions 23-30

You will hear part of a conversation between two company employees, a woman called Rose and a man called Steve.

For each question 23 - 30 mark one letter, A, B or C, for the correct answer.
23   The main benefit of suggestions schemes is that they improve
      A  profitability
      B  motivation.
      C  efficiency.
24   When receiving a suggestion, it’s essential to
      A  publicize it
      B  implement it
      C  research it
25   In this scheme, it will be necessary, to exclude
     A  staff in research and development
     B  junior staff.
     C  senior management
26   The reward for a successful suggestion will be paid
     A  over a five year period.
     B  after three years.
     C  at a fifth of the total value.
27  When starting the scheme, Rose and Steve will emphasize how it could
     A  increase sales.
     B  be enjoyable.
     C  help promotion.
28  The scheme will be started at
    A  a regional office.
    B  head office.
    C  an offices.
29  Start will make their suggestions by
    A using a special box.
    B sending a memo.
    C telephoning.
30  Rose and Steve will report to the board on
    A  the quality of suggestions.
    B  the value of suggestions.
    C  the number of suggestions.

Intensive Exercise One

Part Two
1. Spot dictation:

1. I was quite surprised to get their letter, actually. ____________ they’ve done nothing but complain about everything. There always seemed to be something wrong. So it’s strange that they ______ ______ so many of ___________. Especially they’re relatively ______. We’ve only ____________________ for a month. They want us to deliver sixty September.

2. Well, ___ wrote to them ________ thanking them for their help over the accounting matter. I’ve just had a ______. __________________ we ____________________ reduce costs, which is ______ to know. But they want us to cut back even more.
______suggested that I ___________________________ to see if they could make more savings. But ___ think ____________________. So ____________________________________. If they’re really insistent, they’ll write again. But I don’t think __________________________________________.

3. I’ve just _________________ about that actually. They ______________ __________________. They _____________________ our decision to expand within Australia, so _____ they ______________________________go into New Zealand as well. I don’t want to give too much away until we know what they are doing. I was going to write and ask for further details of their _________________, __________________. I think it will be better done _____________. So I’d ask my secretary to ___________________ for next week. And hopefully it will be fairly friendly.

4. About two months ago, we ______________________ that they were selling. But they still ________________. Now they’ve written to say ___________________________. They ____________ to deliver them ______________________. That’s lucky, because I ___________________ write to complain about them taking so long. ___________________, but I still don’t think we ought to just accept it. So _______________________ to talk about the problems. If we don’t say anything, then the same thing will just happen again next time. But I’d like to keep informal _____________.

5. I said I wanted to ___________ to Harrison. So ____________ to say they ________________________. Apparently _________________________. ________________ everyone in the sales and marketing to go. Of course they’re__________________________, as he’s the ______ in their ______. The problem is I wanted the opportunity to have a __________ discussion with him. I don’t want to just listen to a lecture with a lot of other people. So I’m going to ________ saying I am ____ of course for __________ but I’ve ____________________.

Part Three

1. Spot dictation:

23.
I started it because I was hungry really. There was ________ to _____________________________. And I ______________________. I set up the business with a partner.

24.
However the first three years were ________. We ______________________________________________. We just didn’t have ____________________ of what we wanted, and frankly we were _________________.

25.
Having said that, the fast food chains do some things _____________. And I’d like us to _________________________ of how they operate. What I mean is we should _______________________________, not waste __________ or ______________.

26.
No, I am not. ___________________. I find this _________________ gives me__________________. I ____________ how you can get things done if __________________________. I am sorry for my secretary, who _____________________________, but for me it’s the only way.

27.
And we focus there not on details but on major issues. This means I can actually spend about 95% of my time listening to customers. And this is really the _____ to how I run my business life---listening to our employees, because ____________________________.

28.
We’re in a high _______ low ________ business. We only make ____________ on everything we sell, so basically we have to _____________. And the secret of success in a business like this is a ___________________. It’s as simple as that.

29-30.
I’d say, look at what other people ___________________ are doing. It’s _____________.
But doesn’t everyone monitor what their competitors are doing?
Perhaps they do, but the important thing is ____________________. A lot of people seem to monitor what’s going on so they know what their feelings are. Then they ______________________. I find it most extraordinary.

Intensive exercise Two

Part Two

1. Are you clear about the following titles’ responsibilities?

Title Responsibility
Personnel Manager Recruitment and selection; Employee development; Employee relations; Employee services; Pay and benefits; Human resource planning
Marketing Manager defining to whom where and how products/services are going to be offered; market research; guiding a firm's marketing and sales departments;
Training Manager conduct and supervise training and development programs for employees; plan, organize, and direct a wide range of training activities
Managing Director Provide leadership and direction for the company’s activities and operations; develop clear strategic plans; Oversee the management the budgeting of the company and reporting to board; Maintain an overview of all the company’s activities and operations;

2. Who do you think sounds most imperative and confident and might be in charge of several departments? Why?

3. Spot Dictation:

1. Well I’m quite nervous about it to be honest. _______________________ and I’ve heard he can be a bit ___________ of younger managers. And it’s only because ___________________ that ____________ to _________ our department at today’s meeting.  It’s so _____ as well. Nine o’clock. That’s why I’m hoping there’re no _____ on the way today. At least we are making good time so far. That’s all I need not to be late. It’s bad enough _______________________________ today. That’s great for someone in _______________, isn’t it?

2. Yes, the meeting seemed to go pretty well and we ______ all the ________ on _________. There were one or two small points that I would have liked to have got through but I can probably have _________ send up memos to ______________________ concerning these. I must say I was very ________ with _____ ideas for the future of _____ department. _________. I’m also very impressed with that young man in the _______ department. What’s his name? Uh, Mike. He could have quite a future in front of him like a young man. I can certainly use fresh ideas like his in ____ company.

3. I think I mentioned to you all before that at the ____________________ with the _________________ last week. ____________ that we need to __________________________. And I am interested in any suggestions that anyone in our department may come up with. You had some excellent ideas for ________ last year when we moved to __________. So if you could all give that some thought. I know, Sarah that you said you looked into the possibility of _______________________ on your last trip to the Czech Republic, and I’ve been interested in your report, when it’s ready.

4. And Andrew, have you got those figures for the suggestions for _________________ that ________________________? Or were those in the file that you left in the office too? I’d like to take them with me to the ___________________ this afternoon. As it should be a good opportunity to try to persuade everyone there of _____________________, ___________________ in particular. If I’m successful in this it could mean some ____________________ for all of us in our department, so please remember to get them to me this time.

5. Well I don't’ know. _____________________________. Most items on the agenda seem to be about our ___________________ or something, which has _________ to do with me. Well I suppose it will affect me eventually. Because if we do expand, a lot of more ______ are going to be needed. So I’ll be busy ______________ for a while. But apparently that’s _______ to be before next September. Actually ___________________, though. Perhaps we should think about ________________________ before then because you said something about being very busy in your job after August. We don't want the same complication as last year.

Part Three

1. Spot dictation:
23.
Yes. I think it will be fine. As we’re __________________, _________ things are going pretty well, we __________________ the latest technology. That's exactly why I have decided to buy ______________ as opposed to the _______.

24.
Well, that’s all __________ really. Obviously, since the system was first made, ______________________. And it’s slow ________________________. But the difference is still quite _________. And compared to _____________, it’s still at least____________________.

25.
Well, actually there has been quite a __________________ in our company about the wisdom of replacing them. In fact I don’t think it’s necessary. But ________ feel that, because of the ___________________________, we need to keep up with the ________________. I don’t really know why, maybe, to __________________________.

26-27
Well, yes, that’s also true. I am still worried about your ___________. It’s more than we’ve planned to spend.
I am afraid I’ve gone as low as I can. I’m simply not allowed to let it go any cheaper and quite honestly, Elizabeth, I really do think it’s a very good price.
____. Having seen what you have here, I ______ think ____________. But the _________ and _________ will ________________________.
Ok, uh, well. How about if we have ____________ install the system and we will _____________________ of any necessary servicing.

28-29.
Well not exactly. I said we might be able to offer some training. But I’ve rather had in mind that __________________. I really ___________ that my boss will be ______ having your staff _______________. You know, he just tends to see you as the competition.

Ok. It’s a fair point. You send your people to us. Mind you, I wish we were in a position to compete with you.
Yes, I know.
And anyway our business is _______________________ our particular area of _______________________.

30.
And obviously we’ll need the chairs to go with your computers?
Oh, I see. You certainly drive a __________, Elizabeth. All right, I must say that does seem ____ enough, I think we’ll be able to ______ those ___ to you.

Intensive Exercise Three

Part Two

1. Do you have any experience of what these people do for a living?
Lecturer; Receptionist; Proprietor;

2. Spot Dictation:

1. Well I guess it’s all for the best in the long run. I mean it’s never been easy with all of us spread out over the city. And then there are different _______. Half the time when ______________ they’ve come to the wrong _______. Then there are the students. I mean half of them have never been in the city or even this country before. It’s no wonder they are late. They don’t know how to find their way round. But this way, when all the ______________ and we’ve __________ in the new building, we’ll be easier to get to. So I reckon they’ll get here more __________. And then they won’t have any excuse any more for ____________ and _____________.

2. I think it all depends _______________; where __________________. Overall I am _________ it’ll ___________ well. It’s the ____ decision. I’d __________________. I’m really convinced that large number of students is going to be delighted. They’ll see the benefits immediately. Ok. Yes I’m ____________ some complaints. With our people of this nature, I think that’s inevitable, but the majority will welcome it. I’ve explained it to ____________. They understand it, accept it. It also means I can ___________________ so ___________________ over a shorter day. So that’s obviously a benefit. I’m sure _______________ will feel the same.

3. In the early days I had to _________________________, anywhere I could get them, just to _________________ _____________. But over the years I’ve always looked for the opportunity to get everyone together on one site. When all this is over, we will _______ and_________________. I know it means we’re going to ________________. And another thing, we’re supposed to keep all the records on the database, but half the time the _________________ or the _____________ or something. That can surely only get better. Personally I can’t wait.

4. I can’t say I really understand why they’re doing it. I mean it’s all these buildings, all this equipment. You know, it seems so organized as it is. _______________, hasn’t it? That’s _________________________keep costs under control. Of course, lots of us are _____________ sometimes, and I know that’s bad, and ______________walking in when everyone else is already in their place and _______________ ago. But I do think it’s a bit ________ that it will surely mean some of them are going to _________. I mean they _____________ this if they didn’t ______ they could save some salaries, would they?

5. I wish them luck. That’s the main thing I say. I think they’re an excellent organization---very well run. The students are always happy, more than satisfied. I just think it’s beyond my imagination what they’ll have to do. I mean, you think of all the different branches, all the things, all the procedures, can you imagine what all the changing will involve?Anyway, I suppose the ___________ is as long as they keep their ____________ as ____________ as they’ve always been, there’s no problem. At the end of the day I want my ___________. It’s up to them to _______________.

3. Do you know the function of the following sentences?
I guess…; I think…; I suppose…; I’m sure…; I can’t say…; I mean; Then there are…; You think of…; Anyway…;
Part Three

1. Spot dictation:
23.
Well, Malcolm. That’s that. The last, I think.
Yes, yes, right, Wendy. A quite _____________, don’t you think so?
Yes, _______, particularly, ____________________________.

24.
Her experience has been in __________. We’re looking for someone with a public relations background and she hasn’t worked in that area.
She did a _______________ in her MBA.
25-27.
Well, this isn’t a senior position after all. And maybe we’ll be better to ____ someone __ to follow our _______ style a bit more. And she’s only ________, and he’s uh, what was it?
_______?
No, that was Mr. Smith. Mr. White was _________.
Oh, yes, but there’s not much in it. Anyway age is not a ___________ for this position, is it?
No, but I’m just concerned that Mr. White have _________ a different style of working, which might not fit in well here.
Yes, but if he is good, surely…
But it might cause problems if he hasn’t got ______________. His experience is very _____________, even _________.
Surely, I’m sure it _____ be a ___________, I mean ____________, I mean. Why don’t we call him back again?

28.
If we take Ms Stephens as well, we’ll only have time for one other. We can only see ____ next time.

29-30.
I think we must be firm on this. Who do you prefer?
Uh, Mr. Smith, thirty.
With a good CV.
Mr. Jones is two years younger.
We said age wasn’t important.
I go for Mr. Smith, five years with IOC in human resources.
And Mr. Jones within advertising.
Which could an advantage. It’s difficult. In fact…

Intensive Exercise Four

Part Two

1. Spot Dictation:

1. We’ve been discussing it for a month and now they’ve finally made a decision. Personally I think we should ________ and get all the ____________ before any ________________. It’s all very well __________________, but it’ll involve a huge investment. And _____________ doesn’t always bring ______________. Everybody seems to think that going over the finer details is every boring. So we’ve __________________________ without any proper research. I’m ___________________ some of the agreements we reached. Certain matters don’t ______________________________ at all.

2. Well I am ________ that’s over. It’s always so __________ when the __________ person was so popular, but the _____ was pretty _________. That’s encouraging, as it’s always better to _________________. I don’t mean my ____ was very successful because I felt so apprehensive. It’s difficult when you have to try to persuade everyone, but I was the logical person to _________ him. I ____________________________ because it was just a question of ____________ and ________________. Anyway he’s got lots of new ideas, so hopefully _________________. And I’ll be _______________ with it.

3. I’m not sure it’s realistic to expect us to _______________________. I mean ____________________ all that long. It can take ages for ______________ to _______________. Bill really didn’t understand the problems. And I always seem to end up _______________ him. He got annoyed, as usual. But he’s been ________ about ____________. I managed to stay calm, but because of our ___________________ of opinion, no decision’s been made yet.

4. That’s it. We’ve finally decided to do it. The meeting went on for ages and I don’t think the new chairman was very happy. But it’s a _________________. We ________ that the company ________________________ in June or July, but we don’t know what the ________ will be yet. I’m sure _________________. Really we _______________ last year when the market was more __________. Greentown ___________ strongly with Mr. Lee about the date. But that was _______ in the end. I thought they’d never stop arguing about it, but I completely support what was _________ in the end.

5. I think ____________. It has some problems in that area and it’s good that Mrs. Lau ________________ and __________________________________. She gave the presentation very well. And ________________________________. And every body understood that is __________________ we want to go in the future. I think it all _______________. It really got me thinking. And we’ve all got to _______ and look at what she’s proposed so that we can ______________________________ for next week’s __________ meeting.

Part Three

1. Spot dictation:

23.
Now, Linda. You’re probably best known as the first woman to ____ an airline. You were _______________ BellAir.
Yes, the airline was set up in 1960 but it had never had a woman ______ it.

24.
Right. Well, we know it’s been a good year for BellAir and yourself. What’s the most recent success?
Well, we’ve just this month begun ________________________________________.
Could you tell us a bit about that?
Yes what’s made such a good move is that we redeveloped our machinery too much better effect. We’re now able to do _______________ to both older and more modern planes.

25.
Well, perhaps it was better than it might have been. Actually the ________ of things, the _______________, and so on, ______________. And in fact we _____________ any new engineers. But the engineers we already had required _____________________. That took _____ and _____.

26.
We’ve also established an alliance with Sunlines, which I’m delighted about.
What does that mean for BellAir?
Well, it’s not for us a change, but I think it’ll ____________. The ________ of flights won’t change. And to be honest, I ____ it’ll actually make ____________, but it does give us _____________ in the ______ sector where we’ve tended to be rather weak.

27.
Is it going to affect the cost of travel?
Yes and no. yes, because we’ve brought _________________ down by around 5%. No, because with the vast pressures of the market and the restrictions we all have to operate on, there is nothing we can realistically expect to do on __________________.

28.
We decided last year to go for growth in that division under our very _______ director of marketing, Michael Liz Wood. The alternative to internal growth would have been ___________________________, which I think would have been just _______ for the sake of change.

29.
I suppose that _________________ that it was what I always _________ since I was a child, or that sort of thing. No, basically I was just doing _____________ and _________________. My father and my mother’s father were in business. Yes, the ____is good, but that’s ___________ enough. I just can’t imagine doing anything else.

30.
Well, that’s a difficult one. _____, I suppose. ____ in people, and _______, in ____. I don’t believe in luck. And ultimately qualifications are ____ pieces of paper. _________________________________.

Exercise Five

Part Two

1. Reading Material:
On-the-job Training (OJT)
On-the-job training (OJT) is one of the best training methods because it is planned, organized, and conducted at the employee's worksite. OJT will generally be the primary method used for broadening employee skills and increasing productivity. It is particularly appropriate for developing proficiency skills unique to an employee's job - especially jobs that are relatively easy to learn and require locally-owned equipment and facilities.
Morale, productivity, and professionalism will normally be high in those organizations that employ a sound OJT program.
An analysis of the major job requirements (identified in the position description and performance plan) and related knowledges, skills, and abilities form the basis for setting up an OJT plan. To be most effective, an OJT plan should include:
• The subject to be covered;
• Number of hours;
• Estimated completion date; and
• Method by which the training will be evaluated

2. Spot Dictation:
1. Well in a sense I’ve got no choice in the matter. Not anyone’s actually told me to get the __________. It’s just that from my point of view, my own sense of confidence, if you like, I feel that if __________________________ other people in the company, then I should do something to ___________________________. On the other hand I don’t know what I feel about the course itself. ________________, I am not __________________________________ every day. It’s going to be very _______. Mind you, I know I shouldn’t complain. It’s only for a month after all.

2. it’s certainly a _______, isn’t it? Of course I am _______ in some ways. Who wouldn’t be? Then again there’s a lot to ____________ as well. For ______, it’s going to be something like twenty people doing it. So I’m sure that’s going to include some _____________, you know, people you enjoy ____________________ on the course itself and also afterwards. Could be _____________________, too. Well, ok. I need the course. If I don’t do it, I won’t be able to ___________________________. I mean, these days, _________________________, don’t you? But still I don’t see why it can’t be enjoyable at the same time.

3. What I mainly feel really is nervous. You know, like I am being sent back to school or something. I am feeling very ______________, which is of course not the best _________________. It’s just after all these years of doing the job and doing it well, I’m proud to say, and __________________________. It seems ___________________________________; to have to ______________ especially when you feel you know what you’re doing. Yes, of course, I do realize there’ll be things on the course I _____________ before. And that ________ me too. Because I don’t know _______________, if I’ll be able to _____ it afterwards. Oh perhaps it will all be ok in the end. I certainly hope so.

4. Yes the course content does look good in the _________. I know in a sense I shouldn’t complain. After all it’s a chance to ___________________________. And that’s welcomed at the most of times. But it’s still a bit of gamble, isn’t it? I just have to hope it really does improve my chances of _____________________. It’s a bit frightening to tell you the truth, with ____________________. After 20 years in a company, ______________________________, do you? But I really wish the _______ should __________. It looks good, as I said, but there’s no ____, nothing on the ______________. So I feel a bit _________ really.

5. At this time of age, you’ve just got to want to _______________________and ______________________________. That’s ________________ anyway. I just can’t wait to get started. Ever since I first saw the _____ up on the board, I knew it was for me. I do ____________________. Yes, and I am a little ____ on some of the detail or what the other people will be like. But those are _____ things ____________ points to my mind. It’s certainly __________. Not by anyone’s standards. ____ you get what you pay for, don’t you? I am really confident that I’ll be enjoying the benefits of it for years to come. So I’m sure it represents ________________________.

Part Three

1. Spot dictation:
23.
Just because a person is running a company, it doesn’t mean they should, in fact, it’s essential that they remember what the company does, what it’s for. I’ve found it fascinating. On the underground, for example, to look at people’s shoes, it tells you ____________________________________________.
A form of ______________?
The best kind of _______________.
24.
In 1870. The company was founded by three people. I’m the __________ of one of them and the __________ of another. And now my son is in the business. He is thirty.
25.
Before any family member joins the firm, they must approve themselves ______ of it. They must have worked _________. …… He did not consider it ___________ that I would follow him. But when I was offered a place at Cambridge to study economics, he insisted that I did some sort of ______________ instead.
26.
And you’ve insisted your son has done the same, I believe.
Uh, he was an ______________ with a car company for some time.
Good experience.
He’s increase our _______ to 70% of our _______. Germany, France and US, the three of our _______, well, in fact, our ___________.
27.
How many shoes do you…?
Export?
Uh, make?
In a week?
For example.
______ pairs. They sell from ___ pounds to _____ pounds a pair.
28.
But we are not _________. It’s not easy trade with a ____________. Cheap imports have ___________ what was a __________ industry.
What’s the extent of the …?
There’s an ______________ over 80%. 4 out of 5 shoes sold here are imported.
That’s incredible.
Hundreds of companies have ________. But we’re still at the top.
29.
What has been your strategy?
We avoided a ______ with ____________. We stick to our _____________. And ironically we export to the countries which have _________, uh, flooded the market with cheap imports.
Oh?
Yes. They make money and want to spend it on ______.
There’s always a market for ________.
Yes. ________ relies on skill. Low ________ concerns can make shoes cheaper. What they cannot do is make _______ shoes better than we can.
30.
What’s your main concern about the future?
___________. Some countries put an __________ of 27% on our shoes ______ we carry an 8% duty.

Intensive Excise Six
Part Two

1. Are you clear about the following titles’ responsibilities?

Title Responsibility
Advertising Manager Develops, implements, and manages the company's advertising strategy, both from a business, sales and technical perspective; Initiates and manages discussion and sales with sponsor and agencies; Manages a group of advertising sales representatives.  
Sales Director Develops, implements, and manages the company's advertising strategy, both from a business, sales and technical perspective. Spends time negotiating agreements with outside sales representatives.  managing the development of sales materials.
Finance Director Develops annual program budget, conducts periodic budget review and ensures divisional and departmental functions adhere to established budgetary guidelines and implementation procedures; Coordinates various financial functions including financial accounting, budgeting, transaction processing, payroll, purchasing and financial reporting.
Catering Manager Plans, organizes and manages the food and beverage services of organizations and businesses both inside and outside the hospitality industry, with the aim of achieving good quality at low cost with high standards of hygiene and customer satisfaction.
2. Spot Dictation:
1. Well it’s quite interesting, isn’t it? I mean, overall you’re never going to please everyone always. I think one of the main benefits is perhaps something _______________________. Earnest, I wasn’t. And that’s _________ people with different roles, different jobs _______________. Sure my responsibility is to ______________________. Everyone wants a ____, needs help with the ________. I am always hearing about the problems. Never good things, of course, with the ________. Here we’re sharing experiences, different viewpoints, bringing in the ideas, which reflect our different roles. Then again that’s maybe a problem in itself because I really don’t see how I’m going to ____ all this in my ____. I’m sure that next week it’ll all have __________________________.

2. Frankly I wonder if my time ___________ been better spent back in the office. Well, I don’t want to sound negative. Maybe it’s just me. I grant you there’s some ___________ going around. _____________ really. All these visions of what could really be happening, pictures of the possible future, and more have you. But, at the end of the day, we’ll be back at the same___________. And I’ll be ________ and _______ around, and still be expected to do _________ at once. So if I’m honest, I’m _________ how all these __________ are really going to help me in my job. A letter is still a letter, isn’t’ it? Mind you, I’m not saying it’s not __________. In some ways.

3. I feel very _________ and on top of everything it’s a great way to meet everyone. It’s really helping my confidence. The sessions on technology have been interesting because I know so little about it. They’ve told me I’ll get more on that as time goes by. And actually my problem’s not really that, because, well, what I need ______________ is some kind of _________, some kind of feeling of ____________. You know ______________. I don’t know __________ in five years’ time, you see. So I’m not quite sure what I need to know now. That’s why it’s a bit ________ that each lecture seems so _______, so ________? I’d like a __________ to be _______.

4. It’s going pretty smoothly I’d say all in all, we’ve had worse, we’ve had better, and given that we had to put the ___________ tighter at a pretty short notice. Having said that though, I am not at all sure _______________. I don’t know, I think half the problem is people come to something like this with so much hope. I mean they ______ the world is going to change overnight. And of course _________ is that simple. I hear them complaining, but not about ________, ______________, that is not quite what they want, too _______, too _______, and so on. Anyway, the ______ and the ________ seem to have gone down all right. And I suppose _________________ worry about.
5. Yes I think what is being worth it is worth it. It’s difficult of course _________ the costs and benefits, the time lost from the office compared to what I am ___________, but I’ve always said our staff, our people are our biggest _____. So anything that _______________ must be a ______ in itself. Of course much will depend on the __________________, which I hope the ________________ can ________________ reasonably soon. Otherwise I won’t really _______________ to know if I did make the right choice. My main ____________ at this stage is that I don’t see _____________ on the system, on the IT side of things. And that’s a great pity, because it’s vital that we explore our ____________________________ to get the best out of them. I want a company that is right ____________.

Part Three

1. Spot dictation:
23.
I suppose because they push profits up.
Yeah, well, not exactly. I mean, yes, ultimately that can happen. But it’s more if you get an efficient scheme going when it runs well. Then the _________ is people _____________, that they ____________, so they get ____________ around the place.

24.
Um, certainly you’ve got to be seen to respond, but actually, the first thing, crucially, to acknowledge it. I’d have thought we could use the __________ for that. Put the suggestions on it so people see immediately that it goes somewhere.

25.
But I do think, whatever level they are at, that I am ________________ the research and development people.
I think ____________ there. Yes. I mean R&D could be setting their own agenda because they could just ________ putting forward existing ideas and then getting extra for them.

26.
I don’t think we can _____ the time. It happens on too many _____. Why don’t we just say we ______ the _____ of the idea ______________ to the company and pay a ___________ of that right away?
So ________, for example.
Sounds _________.

27.
More chance of ________.
But we ______ make any promises. I am not even ___________ profit or sales _______ here. Just say an idea that they’ll _________ if they _____________ new ideas.

28.
Let’s start with Head Office, shall we? Or one of the regions?
Well, we’ve got to start _____________. How about the ________________ office?
Uh, and then spread to everywhere else later.
Right.

29.
What? Even by phone?
I see what you mean. Could be pretty ____________.
If we get a lot. Or ________?
Would be _______. They are simple and direct. In a box, maybe, in Reception.
But then we’ll be ____________ any people who don’t go in there.
True. Ok. They can _________ to us then. Well, I hope this is going to work.
__________. It’s not a question of whether it _____ but how well.

30.
We could just give an initial report on ________________ in the first month or something like that.
That’s the most ___________ game and should be enough to start with.