题解商务礼仪的基本规则和禁忌

下面的六道测试题可以帮你了解商务礼仪的规则和禁忌：

1: One of the most ill-mannered things to do at a business meal is _______.

order a lot of food

smoke while the others are eating

set up business papers on the table

use a cell phone



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答案：use a cell phone

order a lot of food：虽然点过多的菜不礼貌，但是这还不是最大的禁忌。

smoke while the others are eating ：虽然在饭桌上吸烟很不礼貌，再加上现在英国所有的公共场所都是禁烟的，但是这还不是最大的禁忌。



2: When you have a business meeting in the UK, you should:

get down to business straight away

spend an hour introducing yourselves

avoid talking business immediately

spend time eating and drinking and getting to know each other



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答案：get down to business straight away

spend an hour introducing yourselves：一个小时来介绍彼此好像太长了吧！

avoid talking business immediately：在英国，如果是一个商务会谈，那么在很简单的介绍之后就切入正题了。

spend time eating and drinking and getting to know each other：如果是商务会谈，那么就应该谈正事儿。



3: You have a meeting with a client but are expecting a call. You should:

make sure your cell phone is charged up and turned on

set your cell phone ring volume to high to ensure you hear any calls

turn your cell phone off

tell your client you are expecting a phone call



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答案：turn your cell phone off

set your cell phone ring volume to high to ensure you hear any calls：你和客户谈话的时候把电话铃声放到最大好吗？

tell your client you are expecting a phone call：就算你提前告诉了客户你需要接一个电话，还是显得很不礼貌，同时也会让这位客户觉得自己不重要。



4: When you receive someone else's business card you should:

immediately put it into your back pocket

immediately pass them your business card

look at the card but say nothing about it

look at the card and acknowledge it



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答案：look at the card and acknowledge it



5: What should you do if you see someone at a business event that you have met before, but you cant remember their name?

ignore the person

introduce yourself, apologise for not remembering their name but say where you met them before

walk up to him or her and say, "Hi, mate!"

try to find out the person's name from others at the event and then introduce yourself.



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答案：introduce yourself, apologise for not remembering their name but say where you met them before

ignore the person：在这种情况下不应该装作没看见。



6: When expressing thanks to a business client who has given you a gift, you should:

send an e-mail because it is faster and more efficient

send a handwritten note

call within 72 hours

a verbal thank you is enough

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答案： send a handwritten note

call within 72 hours：虽然应该72小时之内回复，但仅仅打一个电话是不够的。