一分钟搞定商务听力【1】Connecting

一分钟搞定商务听力【1】Connecting

Think

Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear?
假想下当你打电话给一家公司，并且想要和其工作人员说话。你可以考虑用以下词组

Check your understanding
听力原文

Michelle: Hello, you've reached the marketing department. How can I help?
你好，市场营销部。有什么可以帮忙的嘛？

Male: Yes can I speak to Rosalind Wilson, please?
是的，我找Rosalind Wilson？

Michelle: Who's calling please?
您是？

Male: It's Richard Davies here.
我是Richard Davies。

Michelle: Certainly. Please hold and I'll put you through.
好的，请不要挂断，我帮你连线过去。

Male: Thank you.
谢谢。

Michelle: Hello, marketing. How can I help?
你好，市场部。有什麽可以帮您的嘛？

Male: Could I speak to Jason Roberts please?
我找Jason Roberts 。 

Michelle: Certainly. Who shall I say is calling?
好的，请问您哪位？

Male: My name's Mike Andrews.
我叫Mike Andrews。

Michelle: Just a second - I'll see if he's in.Hello, Jason, I've got Mike Andrews on the phone for you ... OK - I'll put him through. Hang on a moment, I'm just putting you through.
稍等一下，让我看下他是否在。Jason，有位叫Mike Andrews的找你，好的，我把他转过去。请稍等下，我帮你转过去。

Practise 练习

Instructions: Choose the one correct answer

1. When you telephone a company the person answering the phone may ask you a question. Which is the correct question?

A Who's calling please?
B Who calls?
C Who it is?
D Who called?

2. Which phrase means the same as ‘hang on a moment?'

A Just a second
B I'll put you on
C Go ahead
D I'm ready

3. Choose the correct word: "Please ....... and I'll put you through."

A stop
B stay
C talk
D hold

4. What is the expression used to connect two people on the telephone?

A I'm sending you through
B I'm putting you through
C I'm calling you through
D I'm talking you through

答案：

1. When you telephone a company, the person answering the phone may ask you a question. Which is the correct question?

A Who's calling please? : Correct - this is a polite way to ask for someone's name on the phone
B Who calls? : Wrong - because the call is happening now, we don't use the present simple tense here
C Who it is? : Wrong - check the word order here
D Who called? : Wrong -the call is still happening, so we don't use the past tense here

2. Which phrase means the same as 'hang on a moment'?

A Just a second : Correct - you say this if you want someone to wait a short time
B I'll put you on : Wrong - you can say 'I'll put you on hold' but not 'I'll put you on'
C Please hold off : Feedback: Wrong - we don't say 'Please hold off' here
D Please ready : Wrong - 'ready' is an adjective and you need a verb here

3. Choose the correct word: "Please ... and I'll put you through."

A stop : Wrong - we don't use 'stop' to mean 'wait' on the telephone
B stay : Wrong - you can say 'Please stay on the line' but not simply 'stay'
C talk : Wrong - the person answering wants the caller to wait until she has transferred the call
D hold : Correct - you can say this if you want someone to wait on the telephone

4. What is the expression used to connect two people on the telephone?
A I'm sending you through : Wrong - We don't use 'send' for telephone conversations
B I'm putting you through : Correct - This is the phrase we use when we transfer a call to someone
C I'm calling you through : Wrong - You can't say 'call someone through'
D I'm talking you through : Wrong - If you 'talk someone through something', you explain it to them