购物英语 退货 Returning A Product

　　SALESPERSON: May I help you?

　　SARAH: Yes, I would like to return these slacks.

　　SALESPERSON: Alright. Do you have your receipt?

　　SARAH: Yes. Here it is. I bought them last week.

　　SALESPERSON: And why are you returning them?

　　SARAH: I bought them to go with a blouse of mine. But they don't really match.

　　SALESPERSON: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.

　　SARAH: Yes, they were thirty percent off.

　　SALESPERSON: I'm sorry, but we don't allow returns on sale items.

　　SARAH: I know many stores have that policy. But I have returned sale items here before.

　　SALESPERSON: I'm sorry, but we usually don't do it. It is our policy.

　　SARAH: I just bought these slacks a week ago. And I am a regular customer here.

　　Can you make an exception this time?

　　SALESPERSON: Well. Let me talk to the manager for a moment.

　　Ma'am, the manager says I can do it this time.

　　SARAH: Good. I'm a regular customer here. I am glad you can make an exception for me.

　　SALESPERSON: Please show me your receipt again.

　　SARAH: Here it is.

　　SALESPERSON: I will have to give you store credit, Ma'am.

　　If you find something else you like in the store, you can use the credit.

　　SARAH: Store credit is okay with me.

　　I'm sure I will find something I like. I shop here a lot.

　　SALESPERSON: We appreciate your business, Ma'am.

　　店员：我能为你效劳吗？

　　莎拉：是的，我想退回这些长裤。

　　店员：好的，你有收据吗？

　　莎拉：有的，在这儿。上星期才买的。

　　店员：为什么要退呢？

　　莎拉：我本想买来配一件衬衫的，但是它们配起来不好看。

　　店员：我明白了。等一等，太太，对不起，这是拍卖品。

　　莎拉：没错，它们是七折品。

　　店员：对不起，拍卖品不能退货的。

　　莎拉：我知道很多店都是这样，但是我曾经在你们的店退过拍卖品。

　　店员：对不起，我们通常不接受的，这是规定。

　　莎拉：我上个星期才买的，而且我是你们的常客。

　　这次可以例外吗？

　　店员：那么，让我和经理说说看。

　　太太，经理说这次可以。

　　莎拉：太好了，我是你们的常客，我很高兴你们可以为我破例。

　　店员：再让我看一看你的收据好吗？

　　莎拉：这里。

　　店员：我会给你一些点数，太太。

　　你可以用这些点数来挑你喜欢的东西。

　　莎拉：给我点数也可以。

　　我会找到我喜欢的东西，我常常来这里购物。

　　店员：谢谢惠顾，太太。