Open Questions of some famous campany

tuoshi2004

1.A customer is complaining of the quality of products while manufacture department shows the check-reports proving qualified. One of the solving suggestions is: First, listen customer's complain,then, console the customers with some warm words; the next,clear the key pionts of product that cause customers complain; the third step, explain the reason targeted and make necessory promise within the scope of your responsibility; the final step, communicate with manufacture department to admit the improve advice.  working hours come, I must go, the rest questions would be answered later.