Afternoon, one of my customer on line and I chatted with him and asked wheather he gets the goods I mailed to him several days ago .He told haven't . His feedback really upsetted me .This is first I mailed the goods to oversea . I was very very careful on every detail ,bec the cost of shipping is very expensive . I can't afford it . He said i am maybe a cheater .He said that he was cheated twice on Alibaba. I can understand him. I told him "Pls trust me ,trust our company ". I don't know what to say, how to express myself . In the end I realize I should ask TNT ,find out the problem .Bec when I input the tracking No. I can't track the post too . Fortunately ,they told me that I shouldn't input the letter before the tracking No. . Finally I found the post ,and they have reached Melbourne. Threatening but no dangerous .