This morning I ordered lunch food for my colleagues and me. It’s my first time to order from Baidu app and first time to order for a foreigner co-worker. The communication process wasn’t a little bit smooth.

I ordered two times at this app for four people, as two people could save 13RBM so I separated the order into two. After learning individual’s wanted mean, I ordered the first order and successfully paid it online. Immediately, I got a phone call from the salesman who said to me that one of the meals of BaoZi wasn’t available this noon and let me change another. Two ways to go: he could cancel the order and I ordered again, or I called him again to let him know what a replaced meal was. Because he had a Cantonese accent that was hard to me, and I was not familiar with its meal names, more badly, the app’s meal names were not the same as his recommendation, so I asked him to repeat names several times. He became impatient and I sensed it, so I said I’d call you later after I made a choice on app.

Then I ordered another two people’s meals. Then I asked our foreigner colleague to change another meal. He didn’t know what the exact difference among different kinds of BaoZi was and I didn’t know either. So my advice became a little hard to continue. At last he randomly selected one.

This unclear communication is partially because of my personal reason. I have the disadvantage of ineffective communication that I have already known. Practice more, think more and keep improving.