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Shares Phone-answering tips to win business: wangfei919 2009-6-6 15:36; from Susan Ward How you answer the phone says a great deal about your business Phone-answering skills are critical for business. The telephone is still most businesses' primary point of contact with customers. And the way you answer your company's phone will form your customer's first impression o ...; Individual Classification: Business English|370 views|2 replies