BEC考官教你商务英语写作 第三章商务书信写作：Unit 7 投诉信
定义
英文定义是 a statement in which someone complains about something. 投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。（e.g. the owner of the restaurant if you complain about a meal, the manufacturer of something you bought, etc.）
示例
投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。
投诉信的结构
introduction - reason for writing the complaint
开始段： 写投诉信的原因
main body - a. the necessary details: where you bought it, when and what the problem is. b. why you are complaining
主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。
conclusion - say what you want the reader to do.
结束段： 说明你希望读到这封信的人怎么做
投诉某产品
dear ms foster
i write regarding the recent purchase of shirt from your store on 8 may 2004.(polite introduction - reason for writing the complaint)
i recently washed the shirt in cool water. however, when i removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(the facts)
i called your store yesterday and spoke to department head, mr. fox, who was rather rude on the phone and informed me that i am not able to get a replacement shirt as it was purchased at a reduced price. i have been a loyal customer for many years, and until this incident never had complaints. i therefore feel disappointed to be treated in such a manner.(the facts)
i would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(polite ending - say what you want the reader to do)
i look forward to your early reply.(polite ending)
your sincerely
alan biltong
更多 外贸英语函电、英语应用文写作、商务英语写作、英语求职信 相关文章和学习资料，
请继续关注 英语作文大全
本文地址：http://www.dioenglish.com/writing/business/15638.html
